Terms and Conditions of using K9PAWPARK and Field Etiquette

We want you to enjoy your time at K9PAWPARK, however, we must put some rules in place to ensure your time here runs smoothly. By using our facilities and services you accept the following terms and conditions. By booking K9PAWPARK you agree to all Terms and Conditions, as well as Field Etiquette.

Bookings are taken by the website. I hour time slots give you 55 mins of play time. 30 mins time slots give you 25 mins of play time. You are welcome to extend these times by adding another slot/booking (if available). These times include unloading and loading of dogs and entering/exiting the field. If you arrive late, the booking cannot be extended.

You and your dogs must remain in your vehicle until it is your turn to use the field. Please do not arrive more than 2 mins before your allocated booking. Allowing dogs out of cars in the car park when the previous user is in a field could have consequences for nervous and/or reactive dogs. Please be considerate and remember other dogs may not tolerate your dog.

All the family are welcome to attend your booking and join in the fun.

Your bookings must not be transferred to someone else.

Bring your own poo bags and clean up after your dog/s. K9PAWPARK will provide a poo bin but please take all other rubbish home with you.

Be mindful of wet/icy conditions as equipment may be slippery, use common sense.

Be mindful that the ground maybe uneven, go careful across the field.

Most importantly stay safe on equipment, have fun and create memories.

GROUND RULES & INFORMATION

Use of our facility is by appointment only. Please do not come to the field if not booked.
Do not enter the field whilst someone else is using it in your allocated time, contact us immediately, 07834 973344.
Your dog must be on lead ANYWHERE outside of the secure field (in the large car parking area).
Please leave promptly at the end of your session (55 mins or 25mins); any user who overstays will be restricted from using our facility in the future. Please do not arrive more than 2 minutes early to your appointment and you and your dogs must remain in vehicles until your appointment starts. If the field is clearly in use during your booked time, do not enter and contact us 07834 973344. If you arrive late, the booking cannot be extended.
Failure to pick up your dog waste will lead to the refusal of future use. The bin is for dog waste only, please take all other rubbish home. If you find dog waste or toys left by a previous user, please help us out by picking the waste up and placing in the poo bin. For any toys found, please leave in the shed in the lost property box.
We encourage all dogs to be vaccinated when using our field, however, as a minimum we do ask that they are regularly treated for flea, tick and worm prevention. Please do not bring your dog to the field if they are presenting any signs of being unwell.
Never leave dogs tethered or unattended in the field, likewise, dogs must not be left in vehicles whilst you walk another dog.
No climbing on fences/gates or any equipment, equipment is for dogs only.
No smoking or BBQs allowed in the park. You can bring your own picnic but please take home your rubbish.
Female dogs who are on heat/in season are welcome for exclusive hire, but please do not bring to social sessions.
You are responsible for your dogs at all times. Do not leave your dog(s) unattended at any time – be aware of where they are and what they are doing all the time.
Do not allow dogs to dig in the main field (there are some mole hills which will seem attractive to diggers). We have purposely made sandpit and soil dig pit for diggers to enjoy.
Clean up after your dog immediately and dispose of their waste in the bin supplied INSIDE THE FIELD. If you dogs goes to the toilet in the carpark, there is also a black poo bin located in the corner of the carpark.
No dog food other than small treats may be used for training purposes. Please ensure you remove any uneaten treats.
Dogs must never be picked up and placed on obstacles. When using the equipment above ground level dogs must wear a harness/have you close-by so that they can be supported during the exercise.
If your dog or human causes any damage to any fencing/equipment during your visit, contact us immediately 07834 973344.
If you spot any damage to fencing or equipment during your visit, contact us immediately, 07834 973344.
We ask that you carry a mobile phone at all times (using the same number you put on booking forms).
Do not leave toys, broken or otherwise, uneaten treats or litter anywhere at our field.
If you have used sticks from the ‘Dog Library’, please put them back in the box prior to leaving.
Please do not groom your dog anywhere at our field.
If you wish to share your slot with friends it is your responsibility to ensure that they read and agree to these Terms and Conditions. Please ensure that all dogs get along before bringing them to the facility, we urge you not to use our facility to “test” dogs behaviour with one another. You MUST NOT transfer your booking to someone else, the booker/hirer MUST be present for the session.
Do not park on any grass outside the carpark, or outside the field on road sides.
Please park considerately within the carpark. It is really important you park in the designated spaces provided.
Please ensure all deer gates are shut and locked before letting your dog off the lead when leaving and departing.
No glass bottles allowed in the field.
Bring your own poo bags and clean up after your dog/s. K9PAWPARK will provide a poo bin but take all other rubbish home with you.

ARRIVING at K9PAWPARK

When you arrive at K9PAWPARK, the main entrance gates from the road will be open for you. Once you pull off the road and drive into the main field, there is a large external car park in front/right of you. There is also x2 spaces inside the secure fenced field for sole use private bookings. All gates into the secure fenced field will be closed/locked on your arrival.

PLEASE NOTE different access/parking arrangements below.

K9PAWPARK has been designed to allow simple, safe and secure unloading/loading of dogs, for all different types of bookings we offer our customers.

a) private sole use bookings with one car.

b) private sole use bookings with two cars.

c) training sessions / social days / other events.

For private sole use booking (1 car):

please park inside the secure fenced field, using the padlock code already shared with you.
once inside on the hard standing area, close the external deer gate behind you and lock the padlock (stopping anyone entering the area).
you are now safe to let your dog(s) out of the car. Walk towards the 2nd deer gate and enter the 4 acre field, remember to close this gate behind you. You can attach the hook for additional security.

For private sole use booking (2 cars).

Car 1, please park inside the secure fenced field at the far end (so Car 2 can get in behind you) using the padlock code already shared with you.
Once inside on the hard standing area, close the external deer gate behind you and lock the padlock (stopping anyone entering the area that is not planned too).
You are now safe to let your dog(s) out of the car at this time.
ONCE you are in the secure fenced 4 acre field, remember to close this gate behind you. If you have someone joining you, you can attach the hook, or leave off.
Car 2, this is your choice, you can either park inside the secure fenced area on the hard standing, OR park in the large external car park. If you choose ‘inside’ follow point 1-4 above, remember to get the code off your friend. If you choose ‘external car park’ follow points below accessing via the ‘airlock’ entrance chamber gates. (remembering to keep your dogs on lead until you are safely inside the 4 acre field).

Exiting K9PAWPARK

please ensure you leave the field on time, within 55 mins (1 hours booking), or 25 mins (30 min booking). It is the responsibility of those using the field to allow enough time at the end of their session to get their dog(s) secure inside their vehicle and to remove their car from the field before the next user is due.
If you have parked inside the secure field (max 2 cars) load dogs safely into car BEFORE opening exit gate.
If you have parked in the car park, exit the field with your dog on lead, as the road gates are open.
When exiting the secure field, you must ensure all padlocks/gates you have opened, are closed and locked again. Regardless if someone is waiting to enter, you MUST lock up.
Remember your own toys you have brought and please take all other rubbish home with you.
If you have used the shed, please close the shed door.

Training Sessions/Social Days/Other Events

Where there is more than x2 cars using the facility, the event hirer can park their car inside the secure fenced car park area only. Other visiting cars will park in the car park. When you are parking in the carpark area, you MUST ensure your dogs are kept on a lead at all times until you are actually inside the 4 acre field, as the gates to the main road will be open.

To access the field for the training/group session, keep your dog on the lead and walk towards the ‘airlock’ entrance chamber gates only.
Enter the padlock code for the external gate, enter the small chamber area, closing the external gate behind you and padlocking the gate.
You now exit the ‘airlock’ chamber via the 2nd gate, once in the main 4 acre field shut the ‘airlock’ gate behind you THEN let your dog off the lead.

IMPORTANT NOTE WHEN ENTERING THE 4 AREA FIELD to join a training/social session:

Do not head into an area of playing dogs with your dog on a leash. It almost always ends badly. Many dogs behave very differently when they’re on their lead and react poorly to play. Which is understandable. From the dogs perspective, they are encumbered and bound, and probably don’t like the idea of engaging in play until they are freed up. You know your dog better than anyone, but this is just something to be mindful of.

For dog training sessions, your trainer will inform you of their preferred choice of entry prior to arrival.

DISCLAIMER

Use of K9PAWPARK is entirely at your own risk. Whilst every reasonable precaution is taken to ensure the safety of any person and their dogs, we cannot be held responsible and accept no liability for any accident, injury or death of any person or dog, or damage to any property. K9PAWPARK accepts no liability for any losses, actions, claims, damages, costs, expenses or other liability incurred whilst using our facilities. Your behaviour and actions and your dog’s are your sole responsibility and no claim can be made against K9PAWPARK. You are liable for any damage caused inside and outside of the facility by you, your dog(s) or any person in your party.

All dogs must be covered under their own third party insurance (public liability insurance). This is usually included in your pet insurance. Dogs Trust provides reasonably priced third-party cover see https://www.dogstrust.org.uk/get-involved/membership/. Plenty of others also provide relevant cover.

Vehicles are parked at the user’s risk. K9PAWPARK cannot be held responsible for any accidents, damage or loss incurred to vehicles or their contents and valuables.

K9PAWPARK cannot be held responsible should your dog escape or any consequence caused if your dog were to escape.

We are located on a working farmyard. Therefore, K9PAWPARK during Autumn months may have sheep at the bottom end of the field. Be mindful if your dog doesn’t like seeing sheep in the distance. We will monitor this and if necessary place privacy screening down one side of the field fencing.

The field is surrounded by 6ft high deer fencing with additional wire dug into the ground. Whilst steps have been taken to make this secure, we cannot guarantee that is is escape proof. K9PAWPARK is not responsible for escapees.

The field and equipment is checked regularly for maintenance purposes, however, please report anything if you have concerns.

YOUR BEHAVIOUR

K9PAWPARK has been designed to provide a safe space where people and dogs can relax. Please give people and dogs plenty of space. Any rude or disrespectful behaviour will lead to refusal of future use.

Please respect our neighbours’ privacy, please be mindful of the noise you and your dog make. Please remember we rely on a good relationship with our neighbours in order to provide this resource.

Bring your own poo bags and clean up after your dog/s. K9PAWPARK will provide a poo bin but take all other rubbish home with you

HEALTH & WELFARE

Do not bring to the facility any dog that appears unwell, dogs who have a cough, sickness or diarrhoea, have been in contact with an infected animal, have any undiagnosed medical conditions or are known to have an infectious disease.

Please leave at least 48 hours before bringing your dog after they have been unwell. This ensures other dogs are not put at risk.

Each and every user, at all sessions must comply with K9PAWPARKs reward-based training values. We do not permit the use of any aversive training method or equipment at any time. Such methods and equipment including (but not limited to) shock collars, prong/pink collar and bark collars (spray/vibrating), spray bottles, rattle cans and physical punishment are prohibited. We reserve the right to cancel or end any sessions that may not comply.

Users must report any accident, incident or injury to us immediately by contacting us. There is a local Vet contact details within the shed on the wall.

Please monitor the weather forecast and assess whether you and your dog will be comfortable in the weather that is forecast for your session.

As we are an outdoor facility the ground becomes wet, muddy and slippery in the winter and in the spring/summer it can be hot. We strongly advise you to reschedule your appointment 24 hours in advance if the weather is not suitable for you. We cannot give refunds for bad weather unless we have made the decision to shut the facility for safety purposes.

Never push dogs to do anything that they are not physically or mentally capable of.

Allow dogs to go at their own pace and always give them the option of not doing something.

Always start with small versions of skills practised in a slow and controlled way with several repetitions. Shaping techniques (rewarding for each successive step that is closer to the final goal) are recommended.

Ensure dogs warm up properly with several repetitions of smaller, slower, simpler behaviours prior to working on the more complicated skills.

CANCELLATIONS & AMENDMENTS

We understand that sometimes things can happen, so if you need to cancel and rearrange your booking please do so asap within the 24 hours notice period. Cancellation of booking must be made with more than 24 hours notice from the start of your session time. You can cancel anytime via the link in your confirmation email. We do not offer refunds, therefore, we encourage you to reschedule your date/time.

Amendments to your booking, use the link in your confirmation email to amend your session. Amendments must be made 24 hours before the start of your session time.

If you arrive late, the booking cannot be extended.

PRIVACY WITH YOUR DATA

K9PAWPARK understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our users and will only collect and use personal data in ways that are described in our privacy policy, in a way that is consistent with our obligations and your rights under the law. We hold your personal information in order to provide you with a service and for internal record keeping.

PRICES

Our standard booking fee for a 55-minute session covers 3 dogs at £13, with additional dogs charged at £2 each.

Our standard booking fee for a 25-minute session covers 3 dogs at £7 with additional dogs charged at £2 each.

All K9PAWPARK services are subject to annual price increases.

By booking K9PAWPARK you agree to above Terms and Conditions of use. Thank you very much for your cooperation in keeping the field safe, tidy and enjoyable for all. We may update these T&Cs at any time.